You asked and we listened! Listed below are 20 of our frequently asked questions at Wallaroo’s from all of YOU! There’s a lot that goes into making Wallaroo’s tick and we’re always trying to find better ways to connect and assist our lovely customers.
Policies and options available to you when shopping at Wallaroo’s
Q. Do you offer Financing?
A. First of all, let’s talk about what financing is. Financing furniture is when you take out a loan from a third party that you agree to pay back over time. At Wallaroo’s, we offer financing through two different third-party vendors, Acima and Synchrony.
Synchrony is a long-term, interest-free financing option with monthly payments. Customers that go with this option pay $35 a month for a $1,000 or less purchase. Purchases over $1,000 have a monthly payment of 3.5% of payment. Synchrony works similarly to a credit card. All you have to do is apply for and get approved!
Acima is a no credit needed option, with a one year term and a 90 days, same as cash option. Customers pay $54 down and get approved for a one year loan that is to be paid off within one year.
Regardless of the price tag on our furniture, we understand that new furniture is still something that not everyone can justify spending their savings on. Financing is an amazing option for those who would prefer to make smaller payments over time, rather than one lump sum.
Check out our financing blog for more info!
Q. What Sectionals do you have?
A. We LOVE sectionals here at Wallaroo’s! You may hear us reference “L-shaped”, “U-shaped”, and “Modular sectionals” all the time, but let’s break down what that means!
For the most part, it’s fairly self-explanatory. L-Shaped sectionals are in the shape of an “L”, so they have seat cushions like a regular sofa, but at the end, there is a long chaise that is great for lounging! A few of our favorite L-shaped sectionals are the Atlas, the Wright, and the Cracken!
U-shaped sectionals are shaped like a “U”, so there are two chaises, one on each side. These types of sectionals are great for cozy living rooms and dens! They are large and can fit the whole family! We love the kid-friendly Vincent, the Brooklyn, and the Barbados!
A sectional is modular when all the pieces are separate and can be moved around in different arrangements! With modular sectionals, you can make it fit your room! It could be L-shaped, U-shaped, or a cube, or whatever you want! If you like the idea of a modular sectional, check out the Bliss, or the Scott!
Q. I want matching furniture for my living room? What options do you have?
A. If you love the idea of having matching furniture in your living room, a 3-2-1 set would be awesome for you! 3-2-1 sets are a matching sofa, loveseat, and chair. At Wallaroo’s, you can buy them separately or together! If you only want a sofa and a chair you can do that! We have lots of different options for 3-2-1 sets, but one of our favorites is the Bailee! The Bailee comes in linen upholstery or top-grain leather upholstery!
Want to see more options! Check out all of our 3-2-1 sets on our website!
Q. How does Delivery Work?
A. We do offer delivery! For destinations within 15 miles, our delivery fee is $75, anything beyond 15 miles costs an extra $3.50/mile. Along with delivery, you have the option of having our guys set up your new wallaroo’s furniture, as well as haul away the old stuff. If you’d like your furniture set-up by our delivery team, the cost is an additional $45.
Q. What fees are there when I head in to buy my furniture?
A. At Wallaroo’s, there are no hidden fees when you’re purchasing your new furniture. The price you see is the price you pay. We do offer additional services such as haul away, set-up and delivery that with accrue added fees, but those are all completely optional!
Q. Do you ship?
A. We sure do! Shipping is available for most products, but not all of them. (For example, The Egg Chair is pretty hard to ship far away but The Bliss…. No problem! All of our furniture ships out from one of our PNW warehouses directly to your home via a ground carrier. The best way to get your specific shipping quote worked up is by contacting a sales rep who can get you a shipping timeline as well as an estimate based on the address we will be shipping to! Most sofas and sectionals can be shipped with no problem. Over the next few months, we will be rolling out shipping on our website too! Unfortunately, at this time we do not ship to Canada or Alaska.
Q. Are you opening more stores in 2021?
A. YES! We are so excited to be able to reach more customers and expand our store locations this year. 2020 was an exciting year for Wallaroo’s with a bunch of new products and in 2021 we are heading to Utah and expanding our reach around the PNW! Look for Wallaroo’s in the SLC area in just a few months!
Q. What is your stock like at each store?
A. When you walk into a Wallaroo’s store what you will see will be slightly different at each location. Overall the sofas and sectionals will be the same, but there will be variants in our mattress stock and some unique items from store to store. Fortunately, transfers are available between stores and our sales staff is awesome and communicating with each other between our locations!
Q. Where are you located?
A. Currently, we have locations all over the PNW. We will be expanding to Utah early in 2021 and more in Montana and Idaho as well. We have our flagship store in downtown Spokane currently located at 1001 N. Division. We also have stores in north Spokane, Spokane Valley, Boise, CDA, and Missoula. For a full list of store addresses and business hours check out our locations page on our website!
Q. What are your hours?
A. Our hours can be found here. Generally, our stores are open from 10-7 Monday through Saturday and 11-7 on Sunday. We are offering private shopping appointments due to the ongoing pandemic. If you’d be interested in setting up a private shopping experience you can text us at 509-241-3212 to set it up!
Q. How do I get in contact with your store to learn more about an item?
A. Great question. We have made it super easy to get in touch with a sales rep with any questions you may have about a purchase. One option is through our website and in the bottom right corner there is a chat bubble, this chat feature will get you directly texting with an in-store rep who can help you complete your purchase over the phone, by text, or in person.
If you have questions you can always message us in our DM’s on Instagram or Facebook. Our marketing team will be there to assist you or point you in the right direction. Of course, the best way to get your questions answered and see the product yourself is to come and visit us in person at one of our SIX locations. Nothing beats taking a seat on the couch of your dreams!
Though, we know if you’re not local that may not always be an option. Fortunately, we make ourselves very available for customers in the Dm’s and through our messaging app on our website. Sales reps can send pictures of pieces or videos to help you get a full understanding of the product. Another great way to research a piece you may be interested in is by looking it up on our website. There you can see prices, specs, and information about the construction of the product!
Need a customer service issue taken care of? Message us through the chat feature on our website and we’ll get ya taken care of!
Q. How long of a wait until I can get my furniture?
A. Here is the best news you’ll hear all week. Because we manufacture our own furniture line, we have all the products in our warehouses ready to be shipped or delivered to you. We control when we get the product in and how we make it. This allows us to have an incredible turn around time. Where other retailers have to wait to have the product made for them or shipped to them by a third party, Wallaroos has your real sofa in a real warehouse right here in the PNW. Some pieces you can leave the store with the day you pick it out and others are just a few days turnaround time for delivery. Shipping estimates can be given to you by a sales representative and every now and then we may have a product on pre-order if it sells out too fast (I’m looking at you Yoko and Bliss)
Value, furniture specs, and service, OH MY!
Q. How do I know the value is there?
A. One of the best ways to know the value is there is by checking out the competition. I know that sounds weird for us to tell you to shop around at other furniture stores, but that’s just because we know you’ll find prices are much higher for furniture that is not any higher quality.
When buying furniture, you should do your research and know what you’re looking at. One important thing to look for when deciding if the value is there is knowing what the furniture is made out of. At Wallaroo’s, we use high-quality materials such as top-grain leather, high-density foam cushions, kiln-dried hardwood frames, German Okin motors, and more. None of that means much if you’re not in the know, so let’s break it down!
- Top-grain leather is essentially full-grain leather, except the top couple millimeters have been sanded down to give it a softer, more uniform look and feel. Top-grain leather is considered the best for furniture because it allows for a uniform look that’s still natural and authentic. It is also incredibly durable due to being cut from a solid piece of leather rather than being bonded and corrected.
- High-density foam cushions provide extra support and are designed to return to their original shape, so your cushions won’t sag. They are also built to last, compared to a lower density cushion that will break down and sag much faster.
- Kiln-dried hardwood frames are considered top-of-the-line and have been a long-standing selection in durable sofas. By drying the wood in a kiln, roughly 90-95% of the moisture in the wood is removed, preventing warping, and bowing.
- German Okin Motors are used in our powered reclining furniture. They are very high quality and wont go out over time.
But don’t take our word for it! Check out some of your customer reviews!
Q. How is your furniture so affordable?
A. We have a super unique business model here at Wallaroo’s. We’re able to keep our furniture so affordable because we design all of our pieces in house, We have our own warehouse, and we work directly with our manufacturers. This allows us to cut out the middleman. Other furniture companies purchase their furniture from retailers who purchase from manufacturers, we don’t deal with retailers for 90% of your products, which allows us to keep prices down.
We do this because we believe everyone should be able to have beautiful furniture that is quality and comfortable in their home. It should never be too expensive to be able to surround yourself with pieces you love. We are very passionate about this, and are always working to keep prices as low as we can!
Q. How do I know if I will like my sofa if I can’t see it in person?
A. We also love chatting with customers online to help ease their decision on what sofa is right for them! If you don’t have a local Wallaroo’s near you and aren’t able to see our selection in person, you can always reach out to our sales staff over social media, or on our website! If you click the chat bubble at the bottom of the screen on the website you will be connected directly with a sales member that can text with you in real-time to discuss your wants and needs.
We are also happy to send more photos, videos, and information about any piece you’re interested in!
Plus, if you just aren’t happy with your new sofa after getting it, you can find our return policy listed within the description of each item on our website.
Q. What is the best option if I have pets?
A. For all our pet-lovers out there, the Yoko is for you! This sofa is tested to withstand the love of pets. It’s made of a microsuede upholstery that pet hair won’t stick to which is also super durable to claws won’t puncture or scratch. It’s also low-profile so your furry friends can easily jump up and cuddle with you.
Q. What is the best option if I have kids?
A. Our favorite sofa for families with kids would have to be the Vincent! This U-shaped sectional is bottom-heavy, so your rambunctious kids won’t tip the couch over when they’re jumping around. It’s also easy to clean, and nice and large so the whole family can comfortably enjoy a movie night.
Read all about the VIncent in our blog!
We also have a new sectional that just joined the Wallaroo’s family! The Monica Slipcover Sofa is perfect for kids that always tend to find ways to make a mess! All of the base and cushions covers are completely removable and machine washable, so you never have to worry about scrubbing stains out of the most inconvenient places.
Q. What is your direct from India line?
A. Our Direct from India line is a unique set of furniture made one of a kind for Wallaroo’s customers. Each piece is handcrafted in Jaipur, India, and made with reclaimed materials. The pieces are super solid, durable, and incredibly unique. From TV stands to nightstands, console tables to bookshelves, the amazing pieces are ever being refreshed in store each time we receive a new shipment! Because each of the pieces is one of a kind and unique there will be a different selection in each of our locations. Want to read more about the Direct from India line check out this blog! Want to see some of the pieces we have? You can always DM us and we’ll send you over some pictures from the store!
Plus, Check out our blog about our Direct from India Line!
Q. Is an Overstock Mattress as good as a mattress from another Mattress store?
A. YES! An Overstock Mattress is going to be the exact same brand new name brand mattress that you would get at another mattress store, just at a much lower price. How? That is probably what you’re asking. Well because of our unique business model we are able to offer you the same product without the markup you may see at a traditional mattress store. We negotiate the lowest prices possible for our customers and always deliver a quality product! All Overstock mattresses are still brand new! Check them out on our website!
Q. Why Wallaroo’s?
A. Wallaroo’s is a locally owned and operated furniture brand. We are able to bring customers the lowest prices in the world because we manufacture the furniture ourselves. Unlike other major furniture retailers, we cut out the middleman and are bringing you exactly the product we created. From the Wallaroo’s owners Nathan and Bailee picking out upholstery and designing the construction of the piece with their manufacturers to the personalized experience you get as a customer with us, Wallaroo’s brings you quality furniture at amazing prices. All with a big smile and easy financing options! Let one of our highly skilled sales professionals help you find the perfect sofa or piece of furniture for your home.
We love chatting with all of you and answering your questions to the best of our abilities! If you have any other questions do not hesitate to reach out to us by calling any of our store locations, using the chat option on our website, or commenting and DMing us on social media!
